Privacy Policy

Effective Date: February 25th, 2026

This Privacy Policy describes how From Dreams to Reality LLC, a Georgia limited liability company doing business as Intendent (“Company,” “Intendent,” “we,” “us,” or “our”), collects, uses, discloses, and protects information in connection with the Intendent platform, applications, and related services (the “Platform”).

This Privacy Policy should be read in conjunction with the Intendent Terms of Use.

In the event of any conflict between this Privacy Policy and a separately executed Master Services Agreement (“MSA”) or Data Privacy Agreement (“DPA”), the MSA or DPA shall control.

1. SCOPE

This Privacy Policy applies to:

  • Individual users of the Platform (“Users”)

  • Organizational users (districts, schools, and building entities) (“Organizational Customers”)

  • Prospective customers

  • Website visitors

Students and minors are not permitted to create accounts. No users under the age of 18 may create an account.

Student or minor data is processed only pursuant to a signed Data Privacy Agreement (“DPA”).

2. INFORMATION WE COLLECT

We collect information in the following categories:

2.1 Account Information

Information users provide when creating an account, including:

  • Name

  • Email address

  • Title or role

  • Organization name

  • Login credentials

Organizational administrators may have access to account-level metadata necessary for subscription administration, such as role designation and account activity status, but not to Private User Data unless explicitly shared.

2.2 Platform Content (User Content)

We collect content that users create, upload, or share through the Platform (“User Content”), including:

  • Strategic goals

  • Entry statements

  • Plan updates

  • Survey responses

  • Visitation notes or transcripts

  • Uploaded documents

  • Internal notes and drafts

  • AI-generated summaries

Users retain ownership of User Content as described in the Terms of Use.

2.3 Survey and Visitation Data

Where authorized by a district and governed by a DPA, the Platform may collect:

  • Survey responses (which may include student or minor responses)

  • Conversational interview input

  • Visitation documentation and transcripts

Company does not intentionally collect educational records (as defined by FERPA) or student personally identifiable information beyond qualitative survey or visitation responses authorized under an executed DPA.

2.4 Technical and Usage Data

We automatically collect certain technical and usage information, including:

  • Log data

  • IP address

  • Device information

  • Browser type

  • Session activity

  • Feature usage data

This information is used to maintain, secure, and improve the Platform.

2.5 Cookies

We may use cookies and similar technologies to:

  • Maintain login sessions

  • Support Platform functionality

  • Improve user experience

  • Analyze platform performance

We do not use cookies for behavioral advertising.

3. HOW WE USE INFORMATION

We use collected information to:

  • Provide and operate the Platform

  • Enable leadership planning and organizational knowledge sharing

  • Generate AI-assisted summaries and thematic analyses

  • Improve platform functionality and reliability

  • Maintain system security

  • Provide customer support

  • Comply with legal obligations

We do not:

  • Sell personal information

  • Rent user data

  • Use User Content to train AI models

  • Share User Content across organizational tenants

4. ARTIFICIAL INTELLIGENCE

The Platform includes embedded artificial intelligence (“AI”) functionality used to:

  • Summarize qualitative data

  • Identify themes

  • Support leadership review of feedback

  • Assist navigation of district knowledge and plans

AI functionality provides analytical assistance, summarization, and thematic organization of user-submitted data.

AI outputs:

  • Are advisory in nature

  • Do not constitute legal advice

  • Do not constitute employment or HR advice

  • Do not guarantee regulatory compliance

The Platform does not make automated decisions that produce legal or similarly significant effects concerning individuals.

User Content is not used to train base large language models or derivative models.

AI providers operate under enterprise-tier agreements that prohibit use of customer data for training.

De-identified and aggregated thematic summaries that cannot reasonably be linked to an identifiable student or individual may be retained for system integrity and historical analysis.

5. STUDENT AND MINOR DATA

Student or minor data is processed only pursuant to an executed Data Privacy Agreement (“DPA”).

Company acts as a School Official under FERPA where applicable and processes student data solely under district instruction.

Company does not intentionally collect educational records (as defined by FERPA) beyond qualitative survey or visitation responses authorized under an executed DPA.

Raw survey and visitation record data, including student or minor responses where applicable, is retained for eight (8) years unless otherwise specified in an executed DPA.

After the retention period:

  • Raw survey and visitation record data is deleted;

  • De-identified and aggregated thematic summaries that cannot reasonably be linked to identifiable individuals may be retained.

Student data access, correction, or deletion requests must be submitted through the applicable district.

In the event of conflict between this Privacy Policy and a DPA, the DPA supersedes and controls the Privacy Policy.

6. DATA SHARING AND DISCLOSURE

We may share information in the following circumstances.

6.1 Service Providers

We may share information with vendors that support Platform operations, including:

  • Cloud hosting providers

  • Infrastructure providers

  • Analytics providers

  • AI processing providers

  • Security monitoring providers

Service providers are contractually obligated to protect information and may only use it to provide services to Company.

6.2 Legal Requirements

We may disclose information if required by:

  • Subpoena

  • Court order

  • Applicable law

Where legally permitted, we will notify the applicable district prior to disclosure.

6.3 Corporate Transactions

Information may be transferred in connection with:

  • Merger

  • Acquisition

  • Corporate reorganization

  • Formation of a successor entity

Any successor entity will remain bound by this Privacy Policy or a substantially similar policy.

7. DATA SECURITY

We maintain industry-standard administrative, technical, and physical safeguards designed to protect information.

Company is implementing security controls consistent with industry standards and is working toward formal SOC 2 certification.

In the event of a security incident involving personal data, we will provide notice without unreasonable delay and in accordance with applicable law and any applicable DPA.

8. DATA RETENTION

We retain information as follows:

  • Account information: For the duration of the account and as necessary for legal compliance

  • Organizational Shared Data: For the duration of the subscription and applicable export window

  • Raw survey and visitation record data (including student or minor responses where applicable): Eight (8) years unless otherwise agreed in writing

  • Backup data: Up to thirty (30) days after deletion

  • De-identified thematic summaries: May be retained indefinitely

Retention periods may be modified pursuant to an executed MSA or DPA.

9. DATA PORTABILITY

Individual users may request export of Private User Data they created, including drafts and unshared materials.

Organizational administrators may request export of Organizational Shared Data during the subscription term or Export Window following termination.

Company will fulfill verified export requests within thirty (30) days unless otherwise agreed in writing.

Exports will be provided in a commercially reasonable format.

Student data export requests must be submitted by the applicable district in accordance with the DPA.

10. INDIVIDUAL RIGHTS

Depending on applicable law, individuals may have rights to:

  • Access personal information

  • Request correction

  • Request deletion

  • Request data export

Requests may be submitted to:

privacy@intendent.com

Where information is processed on behalf of a district, requests will be referred to the district for instruction.

We do not sell personal information.

11. CHILDREN’S PRIVACY

Students are not permitted to create accounts.

We do not knowingly collect personal information from children except as authorized by a district pursuant to a DPA.

12. INTERNATIONAL USERS

The Platform is intended primarily for use within the United States educational context.

If accessed from outside the United States, users acknowledge that data may be processed in the United States.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time.

Material changes will be communicated via:

  • Platform notification; or

  • Email notification.

The Effective Date above reflects the most recent revision.

14. CONTACT INFORMATION

Privacy inquiries may be directed to:

From Dreams to Reality LLC d/b/a Intendent

Privacy@intendent.com