Terms of Service

Effective Date:February 25th, 2026

These Terms of Use (“Terms”) are entered into by and between you and From Dreams to Reality LLC, a Georgia limited liability company doing business as Intendent (“Company,” “Intendent,” “we,” “us,” or “our”).

These Terms govern access to and use of the Intendent platform, applications, and related services (collectively, the “Platform”).

If you are entering into these Terms on behalf of a school district, school, or other organization (“Organization”), you represent that you have authority to bind that entity. If you are entering into these terms as a user of the platform (“User”), you represent that you are of major age (18 years or older) and are eligible to use the platform.

In the event of any conflict between these Terms and a separately executed Master Services Agreement (“MSA”) or Data Privacy Agreement (“DPA”), the MSA or DPA shall control.

1. ELIGIBILITY

The Platform is intended solely for use by:

  • District-level leadership

  • Building-level leadership

  • Authorized school or district personnel

  • Independent consultants

  • Prospective or incoming educational leaders

Users must be 18 years of age or older.

Students are not permitted to create accounts or directly access the Platform.

2. ACCOUNT STRUCTURE

2.1 Individual Accounts

An Individual Account is owned by the individual user and may be purchased directly by that user.

The individual user retains control over content created within their Individual Account.

2.2 Organizational Accounts

An Organizational Account is procured by a school district or building entity.

When a user is associated with an Organizational Account:

  • The User retains ownership of login credentials.

  • The Organization retains access to Organizational Shared Data.

  • Private User Data remains inaccessible to the Organization, unless explicitly shared or noted explicitly within the application.

Organizational administrators may have access to account-level metadata necessary for subscription administration, including role designation and account activity status, but not to Private User Data unless shared.

2.3 Data Categories and Ownership

The Platform distinguishes between:

(a) Organizational Shared Data

Includes:

  • Strategic Goals

  • Entry Statements

  • Plan Updates

  • Content explicitly shared to an Organization Knowledge Base

Organizational Shared Data remains accessible to the Organization even if a user departs.

(b) Private User Data

Includes:

  • Raw survey responses

  • Visitation transcripts and recordings

  • Uploaded documents

  • Internal notes

  • Draft materials not explicitly shared

Private User Data is not accessible to the Organization unless affirmatively shared.

2.4 Leadership Transitions

If a leadership role changes:

  • The Organization may assign a new user to the same role designation.

  • Organizational Shared Data may be transferred to the incoming leader.

  • Private User Data is not transferred unless shared.

Users may export Private User Data as described in Section 10.

3. DESCRIPTION OF SERVICES

The Platform enables leadership planning, strategic goal tracking, survey collection, visitation documentation, and advisory analytics.

The Platform includes embedded artificial intelligence (“AI”) functionality used to:

  • Summarize qualitative feedback

  • Identify themes

  • Support navigation of district knowledge

  • Assist alignment between feedback and leadership goals

AI functionality provides analytical assistance, summarization, and thematic organization of user-submitted data.

AI outputs are advisory in nature and do not independently determine goals, evaluations, or employment actions.

4. ARTIFICIAL INTELLIGENCE DISCLOSURE

AI outputs:

  • Are advisory in nature;

  • Do not constitute legal advice;

  • Do not constitute employment or HR advice;

  • Do not guarantee regulatory compliance.

The Platform does not make automated decisions that produce legal or similarly significant effects concerning individuals.

Users remain solely responsible for decisions made using Platform outputs.

User Content is not used to train base large language models or derivative models.

The Platform uses enterprise-tier AI providers and does not permit cross-tenant data exposure.

De-identified and aggregated thematic summaries that cannot reasonably be linked to identifiable individuals may be retained for system integrity and historical analysis.

5. USER CONTENT

Users retain ownership of all content they upload or create (“User Content”).

By using the Platform, users grant Company a limited, non-exclusive license to host, process, store, and analyze User Content solely to provide the Platform.

Company does not:

  • Sell User Content;

  • Distribute User Content;

  • Use User Content to train AI models;

  • Access User Content except for operational support or as required by law.

6. STUDENT AND MINOR DATA

Student or minor data is processed only pursuant to a signed Data Privacy Agreement (“DPA”).

Company acts as a School Official under FERPA where applicable and processes student data solely under district instruction.

Company does not intentionally collect educational records (as defined by FERPA) beyond qualitative survey or visitation responses authorized under an executed DPA.

Raw survey and visitation record data, including student or minor responses where applicable, is retained for eight (8) years unless otherwise agreed in writing.

After the retention period:

  • Raw survey and visitation record data will be deleted;

  • De-identified and aggregated thematic summaries that cannot reasonably be linked to identifiable individuals may be retained.

Deletion or export requests for student data must be submitted through the applicable district.

In the event of conflict between these Terms and a DPA, the DPA shall control.

7. PROHIBITED CONTENT

Users may not upload:

  • Social Security numbers

  • Student health records

  • IEP documentation unless expressly authorized by a DPA

  • Criminal background records

  • Sensitive HR personnel files

  • Any information lacking lawful authority for disclosure

Users are responsible for ensuring lawful authority to upload content.

8. SECURITY

Company maintains industry-standard administrative, technical, and physical safeguards.

Company is implementing security controls consistent with industry standards and is working toward formal SOC 2 certification.

In the event of a security incident, Company will provide notice without unreasonable delay and consistent with applicable law.

Where a DPA applies, breach procedures shall be governed by the DPA.

9. FEES AND SUBSCRIPTIONS

9.1 Individual Accounts

Individual Accounts may be offered on free or paid tiers.

Payment for Individual Accounts may be processed via credit card.

9.2 Organizational Accounts

Organizational subscriptions are billed annually and invoiced.

Subscriptions may automatically renew unless terminated prior to renewal.

Organizations may opt out at renewal periods.

No refunds are provided unless required by law.

A trial period of up to thirty (30) days may be offered.

10. TERMINATION AND DATA PORTABILITY

10.1 Termination

An Individual Account may be terminated by the user at any time.

An Organizational Account may be terminated:

  • At the end of a subscription term upon non-renewal;

  • For material breach;

  • As otherwise set forth in an applicable MSA.

Upon termination:

  • Platform access will be suspended;

  • Organizational Shared Data will remain available during the Export Window;

  • Individual Accounts not solely dependent on the Organization may remain active unless otherwise specified.

10.2 Export Window

Following termination of an Organizational subscription, the Organization may request export of Organizational Shared Data for thirty (30) days.

After this period:

  • Company may permanently delete Organizational data;

  • Deleted data may remain in secure backups for up to thirty (30) additional days before permanent deletion.

10.3 Individual Account Data Export

Individual users may export Private User Data they created, including:

  • Personal drafts

  • Private notes

  • User-authored goals not designated as Organizational Shared Data

  • Other unshared content

Company will fulfill verified export requests within thirty (30) days unless otherwise agreed in writing.

Exports will be provided in a commercially reasonable format.

Company may verify identity and authorization prior to fulfilling export requests.

10.4 Organizational Data Export

Authorized Organizational administrators may export Organizational Shared Data.

Private User Data may be exported only by the user who created it unless required by law.

Exports do not include:

  • Platform software

  • System architecture

  • Proprietary algorithms

  • De-identified analytics data

  • Data belonging to other users

10.5 Student Data

Where a DPA applies:

  • Student data export and deletion requests must be submitted by the district.

  • Raw survey and visitation record data is retained for eight (8) years unless otherwise agreed.

  • De-identified summaries may be retained.

The DPA controls in the event of conflict.

10.6 Survival

Sections relating to:

  • Intellectual Property

  • Indemnification

  • Limitation of Liability

  • Public Records

  • Governing Law

  • and obligations which by nature should survive

shall survive termination.

11. INTELLECTUAL PROPERTY

The Platform and all related software, templates, structures, and systems are the exclusive property of Company.

Users and Organizational Customers retain intellectual property rights over content they create within the platform, and grant a limited, non-exclusive, non-revocable license to the Company to host, render, use, and serve user-generated content for the purpose of delivering the Service.

Company grants users a limited, non-exclusive, revocable license to use the Platform.

12. INDEMNIFICATION

12.1 Company IP Indemnity

Company will defend and indemnify Organizational customers against third-party claims alleging the Platform infringes U.S. intellectual property rights, excluding claims arising from:

  • User-uploaded content

  • Unauthorized modifications

  • Combination with non-Company systems

12.2 User Indemnification

Users and Organizations agree to indemnify Company for claims arising from:

  • Unlawful content uploads

  • Misuse of the Platform

  • Violation of applicable law

13. LIMITATION OF LIABILITY

Except for:

  • IP indemnity obligations

  • Confidentiality breaches

  • Data protection obligations

Company’s total aggregate liability shall not exceed fees paid in the twelve (12) months preceding the claim.

Liability related to data breach or confidentiality shall not exceed two (2) times fees paid in the prior twelve (12) months.

Company shall not be liable for indirect, consequential, incidental, or punitive damages.

14. PUBLIC RECORDS AND LEGAL DISCLOSURE

Organizations are responsible for responding to public records requests.

Company will reasonably cooperate and notify the Organization when legally permitted.

Company may disclose information if legally compelled by subpoena, court order, or law.

15. ASSIGNMENT

Company may assign these Terms in connection with:

  • Merger

  • Acquisition

  • Corporate reorganization

  • Formation of a successor entity

These Terms shall inure to successors and assigns.

16. GOVERNING LAW

These Terms are governed by the laws of the State of Delaware.

Exclusive venue shall be state courts located in Delaware.

No arbitration is required.

17. ENTIRE AGREEMENT

These Terms, and Intendent’s Privacy Policy, constitute the entire agreement unless superseded by a written MSA or DPA, which shall control in the event of conflict.